Privacy Policy
OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION
- User privacy and data protection are human rights
- We have a duty of care to the people within our data
- Data should only be collected and processed when absolutely necessary
- We will never sell, rent or otherwise distribute or make public your personal information
RELEVANT LEGISLATION
Along with our business and internal computer systems, this website is designed to comply with the relevant national and international legislation with regards to data protection and user privacy.
If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer.
PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT
This website collects and uses personal information for the following reasons:
- To process your order and manage your account
- To track visits to our site
- To keep in touch with you when you opt in to receiving information from us
Processing Your Order
We use and store the name and address and payment information details you provide to process any orders that you make. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using ‘https’ technology. Access to your personal data is password-protected, and sensitive data such as payment card information) is secured and tokenised to ensure it is protected.
Tracking Site Visits
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.
GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
In addition to Google Analytics, this website may collect* information (already held in the public domain) attributed to the IP address of the computer or device that is being used to access it.
Our Blog and Reviews
Should you choose to add a comment to any posts that we have published on our blog, or review any products, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor and is not passed on to any of the third party data processors detailed below. Only your name will be shown on the public-facing website.
Your comment and its associated personal data will remain on this site until we see fit to either 1.) remove the comment or 2.) remove the blog post. Should you wish to have the comment and its associated personal data deleted, please email us here using the email address that you commented with.
If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.
NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.
Contact forms and email links
Should you choose to contact us using the contact form on our Contact us page or an email link like, the data that you supply may be stored or passed to / be processed by any of the third party data processors listed. We would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.
Email Newsletter
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.
Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list – we will then add you to our DO NOT CONTACT list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains within the MailChimp database, you will receive periodic newsletter-style emails and offers from us.
Use of Cookies
We use cookies to administer our Website. We will not use cookies in combination with your Personal Information without your prior consent. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value. If you have previously registered on the Website (i.e. the website at https://illustries.com) cookies will enable the Website to recognise you. Cookies can help a website to arrange content to match your preferred interests more quickly and are used by most major websites. Find out more about cookies.
Two types of cookies are used on this Website: session cookies and persistent cookies.
Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the Website. We use session cookies:
i. to track the number of visits to the Website;
ii. to compile anonymous statistics that allow us to understand how users use our Website such as details of the pages visited per session on the Website and the number of return visits to the Website (we cannot identify you personally in this way);
iii. to enable basic personalisation of the Website;
iv. to keep track of your current shopping session so that you may retrieve your shopping basket at any time;
v. within the user id sign in session for security; and,
vi. to remember if a user has signed out.
Persistent cookies remain in the cookie file of your browser for much longer than session cookies. We use one persistent cookie which is stored to enable the Website to determine whether you have been here and signed in previously. This helps to authenticate you as a registered user, giving you access to your user profile and certain otherwise inaccessible areas of the Website.
You have the ability to accept or decline cookies by modifying the settings in your internet browser. However, you may not be able to use all the interactive features of the Website if cookies are disabled. Find out how to disable/enable cookies.
ABOUT THIS WEBSITE’S SERVER
This website is hosted by Siteground within a UK data centre located in London.
All facilities are well protected by 24×7 human security, biometrics, access control man traps, bullet proof lobbies and video surveillance.
For information on Siteground’s data centres, please visit https://www.siteground.co.uk/datacenters.
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
OUR THIRD PARTY DATA PROCESSORS
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the relevant legislation:
Mailchimp
Gravatar
Royal Mail
GFS Delivery
SagePay
PayPal
Cognito Forms
DATA BREACHES
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
DATA CONTROLLER
The data controller of this website is: Illustries Ltd, a UK Private limited Company with company number: 7426137
Whose registered office is:
1st Floor, Coptthall House
1 New Road
Stourbridge
DY8 1PH
DATA PROTECTION OFFICER
Mrs Emma Penrice
Director, Illustries Ltd.
Telephone: 0845 4681610
Email:emma@illustries.com
CHANGES TO OUR PRIVACY POLICY
This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.
